FAQ

CIX Frequently Asked Questions

 

How do I register for the Summit?

Register for CIX Summit by visiting the REGISTER NOW page and complete the form. If you have attended CIX in the past, your information will appear and you have the opportunity to update.

What are my registration options ?

Delgates can register using any of the below registration options.

Can I cancel my registration?

Should you be unable to attend this event, we require notice in writing (cixcustomercare@brunico.com) on or before September 18, 2020 at 5pm, ET. Cancellations made after this date will not be eligible for a refund. All cancellations are subject to an administration fee equal to 50% of the invoiced purchase price. All prices are quoted in CAD$. Your registration may be transferred to another individual at no charge. Should you wish to transfer your registration to another person, please inform us by email to cixcustomercare@brunico.com, a minimum of 48 hours prior to the event.

I am Interested in Speaking at CIX – How do I Apply?

You may apply to speak HERE.

 

 
What is CIXchange?

The online interactive tool designed to help you get a jumpstart on your networking. Registered delegates can search and send messages to each other months in advance of the event. Set up meetings, identify common interests...build partnerships!

Log in to CIXchange to explore the platform and keep track of all things CIX. The platform will provide access to all your links for the keynotes, panels, case studies, networking sessions and is also our main source of communication with you throughout the course of the event.

How do I get my login info?

Your login information will be sent to you in your confirmation email following registration. Your user name is the email address that you gave us upon registration. If you have misplaced your password, please contact Customer Care to have it resent at cixcustomercare@brunico.com.

Can I change my password to something I can easily remember?

Yes. Please follow these steps to change your password:

  1. Go to your CIXchange home page.
  2. Click on your name in the top right corner.
  3. Select "Account Settings" then the "Account" tab.
  4. You will be able to change your password there.

Note: Once you log-in to CIXchange from your usual computer, it will automatically log you in each time afterwards.

How do I upload my photo?
  1. Go to your CIXchange home page.
  2. Click on your name in the top right corner
  3. Click "Edit Profile"
  4. Click the "Photo" tab. 
  5. Click the "Choose photo" icon and browse files on your computer.
  6. Select and upload.
How can I see the delegate list?

Access a detailed step-by-step guide on how to view and download the delegate list in CIXchange HERE.

You can view the delegates by clicking the ‘Delegates’ tab in CIXchange. Follow these steps to view or download a delegates list from CIXchange.

  1. Go to your CIXchange home page
  2. From the menu on the left, select "Delegates".

From here, you can search for specific delegates or you can click ‘Export’ to download the delegates list to an excel spreadsheet.

How can I send a message to another registered delegate?

Access a detailed step-by-step guide on how to send a message in CIXchange HERE.

To send a message, please follow these instructions:

  1. Go to your CIXchange home page.
  2. Click the ‘Messages’ tab along the left hand side of your screen. Your inbox will be displayed.
  3. Click the ‘Compose a Message’ tab on the top right hand side of your screen.
  4. Search for your delegate by name or view the delegates list.
  5. Click ‘Send a Message’ to the delegate you wish to communicate with.
  6. Compose your message in the field provided.
Where does the email go to, their personal email address or to their email?

It depends on the email preference each delegate has chosen. 

Can I email more than one person at a time?

To avoid receiving unnecessary spam, you do not have the ability to send mass emails to the delegates.

Can I receive notification to my external email address that another delegate has sent me a message?

Access a detailed step-by-step guide on how to manage account and notifications settings in CIXchange HERE.

Yes, if you are sent a message on the CIXchange platform, a notification will be sent to your personal email address.

How do I add sessions to my personal agenda?

Access a detailed step-by-step guide on how to view your agenda and adding sessions to your personal calendar in CIXchange HERE.

In order to sign up for a session you must be signed in to your CIXchange account and then follow these steps:

  1. Click on Agenda on the left-hand side of the page
  2. Select the session you want to attend
  3. Click on the blue Add to my Agenda
How do I sign up for "Meeting Exchange"?

Please go to your CIXchange home page and follow the instructions below:

  1. In your CIXchange you will see a navigation bar on the left.
  2. Select "Agenda".
  3. On the left hand side there is a session legend. Select "Meeting Exchange".
  4. This brings up the Meeting Exchange selections page.
  5. Select the Meeting Exchange session you would like to attend.
  6. This brings up your selected session page. In the right hand corner there is a green button labelled "Selections". Click on this button to get to the sign-up page.
  7. After clicking on "Selections" a grid will generate. You will see all the Meeting Exchange hosts who you will be able to choose. (Note: You can choose up to four slots for Meeting Exchange).
  8. In each time slot you will see "Sign-Up" under each host. Please click on the slot you would like.
  9. A message will appear saying "signed up" along with “unselect" in the event that you have made the selection in error.
What happens if I experience connectivity issues during my virtual networking sessions?

For your virtual networking sessions, if the SPEAKER/HOST has technical issues and the bulk of the session is not able to be executed/provided, CIX will make all attempts to offer a rescheduled session at a later date (that is convenient to the SPEAKER/HOST and to CIX DIGITAL SUMMIT/BRUNICO MARKETING INC). CIX will have NO liability to reschedule that session or refund fees.

If the ATTENDEE has technical issues and the bulk of the session is not able to be executed/provided, CIX will have NO liability to reschedule that session or refund fees. 

What can I do if during sign up I didn't make it into the session I wanted?

Don't panic! We encourage you to check CIXchange frequently as delegates sometimes make changes to their personal agenda, which may leave a session slot open. Also, you are welcome to join the wait line for an opportunity to secure a spot which may open up.

Can I cancel a session after I have already selected it?

Yes. To cancel a session please go to your CIXchange home page and follow the instructions below:

  1. Click on the green checkmark underneath the session title that you want to cancel.
  2. A dialogue box pops up advising you that you are requesting to remove the session from your personal agenda.
  3. Click yes and the session will be removed.

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